If something has gone wrong, tell us. We would rather hear it from you than lose you.
Call 1300 55 61 10 or email hello@asapcapital.com.au with "Complaint" in the subject. We acknowledge within one business day and aim to resolve within 30 days. If it needs longer we will tell you why and when.
If you are not satisfied, the complaint escalates to the licensee's internal dispute resolution team at BWM Licensees Pty Ltd (trading as TSC Mortgage Brokers). We will pass it on for you if you ask.
The Australian Financial Complaints Authority is an independent external dispute resolution scheme, free to consumers and small business. afca.org.au · 1800 931 678 · GPO Box 3, Melbourne VIC 3001.
Office of the Australian Information Commissioner: oaic.gov.au · 1300 363 992.
BWM Licensees Pty Ltd (trading as TSC Mortgage Brokers) · ABN 84 602 422 668 · Australian Credit Licence 384704 · Sam Gardiner, Credit Representative 474370
4/51-55 Bulcock Street, Caloundra QLD 4551 · 1300 55 61 10 · hello@asapcapital.com.au
Privacy · Credit guide · Complaints · Home